Last updated: 04/05/2025
At SCWonline, we want you to love your purchase. If you're not completely satisfied, we're here to
help.
Returns
Change of Mind Returns:
We offer returns for change of mind within 30 days of purchase, if items are unused and in original condition
with proof of purchase.
Return shipping costs are the customer's responsibility unless the item is faulty.
Faulty or Damaged Items:
If your item is faulty, damaged or significantly not as described, you are entitled to a remedy under Australian
Consumer Law.
Contact us within 7 days with your order number, description, and photos if applicable.
Refunds:
If approved, refunds are processed to the original payment method within 5-10 business days.
Shipping fees are non-refundable unless due to our error or a faulty item.
Exchanges:
We do not offer direct exchanges. Please return your item for a refund and place a new order.
How to Return an Item:
1. Email [support@yourstore.com] with your order number and reason.
2. Wait for return instructions.
3. Pack and return using a trackable method.